What information is required during the checkout process?

To complete a purchase, you need to provide a shipping address, billing address, contact email, and phone number. If you have an existing account, the form auto‑fills many fields to speed up the process. We store this data securely and only use it for order fulfillment.

What payment methods can I use at checkout?

Our checkout supports major credit cards—including Visa, MasterCard, and American Express—alongside digital wallets such as PayPal, Apple Pay, and Google Pay. All transactions are processed through a PCI‑compliant gateway that encrypts your payment details. If you encounter any issues, our support team can guide you through alternative options.

Can I apply a discount code or coupon during checkout?

Yes, simply enter your coupon code in the designated field before finalizing the payment. The system validates the code against active promotions and updates the order total in real time. Multiple valid codes may be applied depending on the store’s policy.

How can I track my order after completing checkout?

Once your order ships, we send an email containing a tracking number and a link to the carrier’s tracking page. You can also view the shipment status by logging into your account dashboard. If you prefer, you can opt in for SMS updates to receive real‑time delivery alerts.

What steps should I take if my order arrives damaged or incomplete?

Contact our customer support within seven days of delivery to report the issue. We’ll issue a prepaid return label and investigate the matter with the carrier. Depending on the investigation, we’ll either replace the item or issue a full refund.

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