If I activate my SwissWPSuite license key before the 14‑day withdrawal window, can I still claim a refund?

Once the license key is activated, the right of withdrawal is forfeited as per the digital content exception. The 14‑day refund period applies only if you have not yet activated the key. If you wish to cancel before activation, you must exercise the withdrawal within 14 days of purchase.

What conditions must be met to receive the 14‑day goodwill refund on a monthly subscription?

You must contact SwissWPSuite within 14 calendar days of the charge date, and the service must not have been substantially used—defined as fewer than 10% of your monthly token allocation consumed and no large‑scale AI batch operations. This refund applies only to the first payment of any monthly subscription plan. The goodwill refund is granted at the company’s discretion based on these criteria.

Can I claim a goodwill refund if I have used more than 10% of my allocated tokens?

No, the goodwill refund policy specifically requires that the service has not been substantially used, which is quantified as fewer than 10% of your token allocation consumed. If you exceed this threshold, the refund is not eligible under the goodwill provision. For any other refund requests, contact support for further assistance.

Does the refund policy cover all subscription tiers or only certain ones?

The policy states that the 14‑day goodwill refund is available on the first payment of any monthly subscription plan, regardless of the tier. It applies equally to all monthly subscriptions offered by SwissWPSuite. Any annual or non‑monthly plans are not mentioned in this goodwill refund provision.

What is the correct procedure to notify SwissWPSuite of withdrawal before activating my license?

Send an unequivocal written statement—either via email or a typed letter—using the provided model or your own wording. Include details such as the service name, purchase date, your email address, and the date of notice. Once receipt is confirmed, SwissWPSuite will process the withdrawal within the statutory period.

Refund & Returns Policy – SwissWPSuite Digital Subscriptions

Last Updated: April 19, 2026
Effective Date: March 21, 2026

Overview

SwissWPSuite (“we”, “us”, “our”) provides a digital subscription software service delivered electronically. Because access to paid features begins the moment you activate your license key, this policy reflects both the nature of digital goods and the consumer protection laws applicable to our customers worldwide.

We stand behind our product and want every customer to be satisfied. If something went wrong, we want to make it right.

1. EU/EEA Right of Withdrawal

If you are a consumer residing in the European Union or European Economic Area, you have a statutory 14-day right of withdrawal under Directive 2011/83/EU, beginning from the date of purchase.

Digital Content Exception: By activating your SwissWPSuite license key, you expressly request that performance of the service begin immediately, and you acknowledge that you forfeit your right of withdrawal once the digital content has been fully provided. If you have not yet activated your license key, you may exercise your right of withdrawal in full within 14 days of purchase by contacting us at [email protected].

To exercise your right of withdrawal before activation, send us an unequivocal written statement. You may use the following model:

I hereby give notice that I withdraw from my contract of purchase of the following service: [SwissWPSuite — plan name], purchased on [date]. Email address: [your email]. Date: [today’s date].

2. Our Goodwill Refund Policy

2.1 Monthly Subscriptions — First Billing Cycle

We offer a 14-day goodwill refund on the first payment of any monthly subscription plan, provided that:

You contact us within 14 calendar days of the charge date.
The Service has not been substantially used — defined as fewer than 10% of your monthly token allocation consumed, and no large-scale AI batch operations (bulk SEO runs, bulk content rewrites), cloud backups, or site migrations completed.
This is your first refund request for this plan.

Subscription renewals (second billing cycle and beyond) are not eligible for a goodwill refund, except in the case of a billing error (Section 3) or a documented service failure (Section 5).

2.2 Annual Subscriptions

Annual plan purchases are eligible for a full refund within 14 days of the initial purchase date, under the same conditions as monthly plans above.

After 14 days: we do not issue cash refunds for the unused remainder of an annual plan, but we may — at our discretion — apply a pro-rated account credit toward a plan change or future renewal. Contact us to discuss your situation.

2.3 Token Top-Up Packs

Token Top-Up purchases ($9.99 for 10,000,000 tokens) are non-refundable once the tokens have been credited to your account, because they are immediately available for use. Exception: if tokens were not credited due to a technical error on our side, we will re-issue the tokens or issue a full refund within 5 business days.

3. Billing Errors — Always Refunded

We will issue a full, unconditional refund for any of the following:

Duplicate charge — charged twice for the same billing period.
Charge after cancellation — billed after a confirmed cancellation date on our side.
Wrong amount or wrong plan — charged more than your plan price, or charged for a plan you did not select.
Unauthorized charge — a charge you did not authorize (please also contact your bank or card issuer immediately in this case).

Billing error refunds are processed within 5 business days of our confirmation and will appear on your statement within 5–10 business days depending on your card issuer.

4. What Is Not Refundable

The following are excluded from our refund policy:

Subscription renewals beyond the first billing cycle (except billing errors or service failures).
Partial months — we do not prorate refunds for mid-cycle cancellations. Access continues until the end of the current period.
Token Top-Up packs once credited to your account.
Dissatisfaction with the quality of AI-generated content. AI output is provided “as-is” — you are responsible for reviewing all AI-generated content before publishing (as stated in our Terms of Service).
Issues caused by third-party plugin conflicts or hosting environment incompatibilities not disclosed to us prior to purchase.
Accounts suspended or terminated due to a violation of our Terms of Service.
Requests submitted more than 14 days after the charge date (except billing errors and documented service failures).

5. Service Failures

If the SwissWPSuite Service (our cloud API, not the free local plugin features) experiences a verified outage of 72 consecutive hours or more during your paid subscription period, you may request a pro-rated credit or partial refund for the affected days. This does not apply to:

Planned maintenance communicated at least 24 hours in advance.
Outages caused by your hosting environment, WordPress installation, or third-party services.
Temporary slowdowns or degraded performance that did not result in complete unavailability.

6. How to Request a Refund

Email us at [email protected] with the subject line Refund Request and include:

Your registered email address (the one used at checkout).
Your license key or Stripe order reference.
The exact charge date and amount.
The reason for your request.

We respond to all refund requests within 3 business days. Approved refunds are returned to your original payment method via Stripe and typically clear within 5–10 business days, depending on your bank.

7. Cancellation

A refund request does not automatically cancel your subscription — future charges will continue unless you cancel separately. To cancel, contact us at [email protected] or use the cancellation link in your Stripe billing portal. Cancellation takes effect at the end of the current billing period; you retain access to paid features until that date.

8. Governing Law

This Refund Policy is governed by Swiss law. Any dispute shall be submitted to the exclusive jurisdiction of the courts of the Canton of Zurich, Switzerland. EU/EEA consumers retain the right to lodge a complaint with their local consumer protection authority and to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by email at least 14 days before taking effect. The “Last Updated” date at the top of this page always reflects the most recent revision.

10. Contact

Swisswpsecure
Le Moulin 3, 1312 Eclepens, Switzerland
Email: [email protected]
Website: swisswpsecure.com