If I activate my SwissSuite-AI license key before the 14‑day withdrawal window, can I still claim a refund?

Once the license key is activated, the right of withdrawal is forfeited as per the digital content exception. The 14‑day refund period applies only if you have not yet activated the key. If you wish to cancel before activation, you must exercise the withdrawal within 14 days of purchase.

What conditions must be met to receive the 14‑day goodwill refund on a monthly subscription?

You must contact SwissSuite-AI within 14 calendar days of the charge date, and the service must not have been substantially used—defined as fewer than 10% of your monthly token allocation consumed and no large‑scale AI batch operations. This refund applies only to the first payment of any monthly subscription plan. The goodwill refund is granted at the company’s discretion based on these criteria.

Can I claim a goodwill refund if I have used more than 10% of my allocated tokens?

No, the goodwill refund policy specifically requires that the service has not been substantially used, which is quantified as fewer than 10% of your token allocation consumed. If you exceed this threshold, the refund is not eligible under the goodwill provision. For any other refund requests, contact support for further assistance.

Does the refund policy cover all subscription tiers or only certain ones?

The policy states that the 14‑day goodwill refund is available on the first payment of any monthly subscription plan, regardless of the tier. It applies equally to all monthly subscriptions offered by SwissSuite-AI. Any annual or non‑monthly plans are not mentioned in this goodwill refund provision.

What is the correct procedure to notify SwissSuite-AI of withdrawal before activating my license?

Send an unequivocal written statement—either via email or a typed letter—using the provided model or your own wording. Include details such as the service name, purchase date, your email address, and the date of notice. Once receipt is confirmed, SwissSuite-AI will process the withdrawal within the statutory period.

Refund & Returns Policy

Last Updated: July 21, 2026

1. Overview

At Swiss WP Secure, we stand behind the quality of SwissSuite AI. This policy outlines the conditions under which we offer refunds for our subscription plans and add-on products.

2. Subscriptions & Automatic Renewal

All paid plans (Security & Firewall, Content SEO, Content Enhancer, Cloud Backup & Sync, and The SwissSuite AI) are subscriptions billed monthly or yearly. Your subscription renews automatically at the end of each billing period, at the then-current price, until you cancel — and you receive a confirmation email for each renewal charge. You can cancel anytime from your billing portal or by emailing us, whatever your refund history; cancellation stops the next renewal and your access continues until the end of the paid period.

3. Goodwill Refunds

Your statutory rights come first. Nothing in this policy limits or replaces any right you cannot lawfully waive. If you are a consumer in the EU/EEA who has not yet activated your license key, you have a 14-day right of withdrawal for a full refund. Separately, if the Plugin or Service is defective or does not conform to the contract, you are entitled to the applicable statutory remedy (repair, price reduction, or refund). Refunds owed under either of these rights are provided as a matter of right, are not discretionary, and do not count against the one-refund limit below.

Beyond those statutory rights, we may offer a voluntary goodwill refund even where none is owed. Goodwill refunds are granted at our sole discretion, following our own review, on a case-by-case basis. As a guideline, we will generally consider a goodwill refund within 14 days of your first paid charge if the Service has not been substantially used. A goodwill refund is a discretionary gesture and creates no entitlement to any further refund.

One refund per customer. Once a goodwill refund has been made on your account, or a payment dispute or chargeback has been resolved in your favour, any future purchase associated with your account is final and non-refundable as a matter of goodwill (your statutory rights above still apply in full). Where this applies, we will tell you clearly, before you pay, that the purchase is final.

A new license is always available. Having received a refund never prevents you from purchasing or activating a new license, and never prevents you from using the free edition, which requires no license — a later purchase is simply non-refundable as goodwill under the one-refund limit above.

4. Non-Refundable Items

AI Token Top-Ups are non-refundable once purchased, as tokens are immediately credited to your account.
Refunds are not issued for partial subscription periods after 14 days from the first paid charge.
Any purchase made after a prior goodwill refund or a chargeback resolved in your favour (see Section 3, “One refund per customer”) — cancellation remains available at any time.
Accounts terminated for violation of our Terms of Service are not eligible for goodwill refunds.

5. How to Request a Refund

To request a refund, contact us at support@swisswpsecure.com with your order number and reason for the request. We process all refund requests within 5 business days.

6. Contact

Questions about this policy? Email us at support@swisswpsecure.com.